I just spoke with one of our residents that has been using Covina Transit for some time, Ms. Cheryl Burki，她想和PCAM分享她的精彩经历. She felt that service has improved markedly since the transition, particularly with the dispatchers. Ms. Burki states that she has not been refused a ride since your company has taken over, 保留地主义者“知道他们在做什么,“没有任何问题。.具体来说，她提到调度员玛丽亚帮了大忙. Ms. Burki has stated that she’s already shared her satisfaction with Mario in the past, 但她想确保伦敦金融城也知道她的经历. 谢谢你的努力!
We have been receiving numerous calls regarding Monrovia news from passengers asking to speak to mangers, today was one of those days where I received a call from a passenger named Maria Parkensen expressing her feelings on how thankful and happy she is of PCA taking over the transportation for Monrovia she expressed how delightful and helpful dispatch is every time she calls she never receives a NO for an answer she’s always given what she needs or she’s offered different options. She also made great remarks on all drivers expressing how they have all been courteous, well-mannered and helpful she mentioned the city never had this well of a service in the past.
我只是想把我主管的便条传下去, Tina Cherry; she took the shuttle to Station Square for one of our Concerts at the Park events and said the service was terrific. She also mentioned that Moses was very professional and provided excellent service. The best part was that Moses was not aware that he was driving a Director and Division Manager and still provided great service. Just wanted to pass this along and thank you guys for the excellent service you’ve been providing. 继续这项伟大的工作!
I wanted to let you know how impressed I am with one of your staff members by the name of William Vigil! My son has been at CHLA for about 7 months now, and it has been a really rough journey with him. 我每天进出那里的停车场, and William Vigil is one of the parking attendants that works in the parking structure. 他的客户服务和善良堪称典范! It is so wonderful to be treated with respect and kindness by this gentleman in the parking lot, 总是以微笑和挥手致意. 我只是想让你知道他是贵公司的宝贵人才.
我在格伦代尔基督复临安息日会健康中心工作了十多年, and I feel it is important to share with you the positive impact one of your employees is having at our hospital. 约瑟夫洛佩兹对你的球队来说是一个很好的补充. He greets each employee with kindness, warmth and professionalism that is commendable. 他很快就记起我们开的是什么车, 当他看到我们从下面接近停车场时, 他找到我们的钥匙，带着, “祝你晚上愉快,或者其他一些真诚的短语. Seeing Joseph at the end of a long and exhausting day always puts a smile on my face. 他是一个真正的珍宝.
Heather Ward, LMFT, Behavioral Health Therapy Supervisor Center for Behavioral Health & 恢复服务
I just wanted to let you know what a blessing the new Valet Service that has been implemented at the Hospital was to myself and daughter in law recently. 我儿子在医院住了8天. 在他逗留期间，我们每天都用服务员服务. Elias was awesome, always running to get someone’s vehicle, even in that awful heat that week. 他总是以友好的态度和微笑问候我们，并叫出我们的名字. Towards the end of his shift he would bring our vehicles over and leave our keys with the concierge or we would go get our keys from him before he left. At the end of the day when you have spent the long day with your loved one it was a great feeling to have your vehicle right there. 伊莱亚斯是那个贴身男仆的合适人选. 还礼宾海德总是友好的带着大大的笑容. Just thought you would like to know how we and many others have come to appreciate this new service.
Ron, who was at the front entrance during the entire weekend stay was excellent and very personable.
We received great comment cards in regards to our Valet team there, please see below.
Several customers states that the Valet was great, helpful, accommodating, and very personal. 泊车小弟总是记住别人的名字和车. One customer stated “Rick, Gary and Rueben at the valet are the best thing they have there. They are the first people you meet, so they really set the tone, and they are just fantastic. 说他们的好话都不为过，尤其是里克和加里.”
凯瑟琳·卡拉汉是这么说的, “所有的员工都很亲切和专业, 但我想把客人登记/代客服务区雷内挑出来. 他在帮助多个客人，让每个人都觉得自己是最重要的. 当我感谢他的好意时, his response was that he loves helping others and that he was grateful we were visiting his property. His sincerity was obvious and one of the reasons I’m starting to stay at Hyatt’s more regularly. 谢谢你！.”
Viry Esquivel和Sampson Thom是这样描述他们的经历的, “首先,也是最重要的, I would like to extend my gratitude to the staff at Hyatt Regency at Indian Wells. My boyfriend is an active United States Marine, who had just recently had ACL knee surgery. We wanted a weekend getaway and decided on this location based on our past experiences with Hyatt resorts. 我们一到就受到了大批工作人员的欢迎. We checked-in with Jon who allowed us to check in early and provided us a room with a great pool view. After day one, the valet staff had gotten to know us and greeted us everywhere we went.
I work for AAA who strives to be superior in service and this is by far exceptional service. 每个人都在帮助我的男朋友，问我们过得怎么样. 我必须说，这里的服务员对顾客的服务非常好. We dined at Agave and were taken good care of by the servers and bartenders there. 每个人都发挥了如此突出的作用，使我们的逗留超越伟大. 在一个为实现日常客户服务目标而努力的领域工作过, 我必须说，我们对我们的停留感到非常满意.
我们没有什么不同的感觉. 我们还获准在下午4点晚退房, 这是很少闻所未闻的, 但管理层理解我们的航班要到下午6点才起飞. My boyfriend and I plan to come back for my birthday and look forward to more new memories and great service with the Hyatt Regency family and staff!”